Welcome to Knowledge Box Central

Customer Service

Shipping & Delivery
All downloadable products will be downloadable nearly immediately.  You will receive an e-mail with the information to help you download your electronic media product.  You may download your product up to 5 times in the event of loss.  If you have issues beyond the 5 download attempts or have exceded the download time frame please contact us by email Debbi:   chapswife@me.com and we will be glad to help.

If you are dissatisfied with your printed product for any reason please contact us and we will arrange for the return of it and your refund. Refunds usually post back to your account within 3 to 5 days.  You will be required to pay the shipping for the return of the product to our distribution center.

Our goal is your complete satisfaction with your purchasing and support experience at Knowledge Box Central.  Even if a product is not to your liking we still want you to appreciate our service.

Privacy & Security

We value our own privacy and the security of our personal information — we'll take no less care of information you provide to us in the course of doing business with us. The following outlines our privacy policies.

Unless we're required by law to do so, or as excluded elsewhere in this document, we will not knowingly disclose your e-mail address or any other personal information you provide to us to any third party.

We will not rent or sell our customer database under any circumstances.

We will not add your e-mail address to our update mailing list unless you give us explicit permission to do so.
Knowledge Box Central does not distribute aggregate statistics about its customers or users.
If you provide us with your e-mail address at such time as you place an order for Knowledge Box Central products, you will be sent confirmation of your order and any applicable software registration codes when your order is processed. This will be the only message you'll receive from us unless you contact us with questions or sign up for the mailing list.

Knowledge Box Central, LLC  maintains a Secure Socket Layer (secure server) page to place credit card orders. As we understand it, if all the computers in the known universe were to devote themselves to the task of cracking a secure order from this server, it would require 260 times longer than the interval between now and when our sun is expected to go nova to complete the task. It's a safe bet that by then, any credit cards at risk of being compromised would have expired.
No one from Knowledge Box Central, LLC  will ever contact you by e-mail and request that you disclose your credit card number or other sensitive information.

If you place an order with Knowledge Box Central, LLC, your ordering information; including your name, address, telephone number and e-mail address — will remain in the Knowledge Box Central, LLC database for at least the active life of the product you have purchased. We maintain this information so we can provide you with replacement registration codes and product support if you require them.

The Knowledge Box Central, LLC database is never shared with third parties, and except as stated elsewhere in this document, its contents will never be disclosed to anyone outside Knowledge Box Central, LLC.

Knowledge Box Central, LLC will not contact you by telephone to solicit business, nor will we provide your telephone number to third parties to permit them to do so.

Knowledge Box Central, LLC reserves the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets to a third party acquirer.

Except as exempted elsewhere in this document, all e-mail communications between you and Knowledge Box Central, LLC are deemed to be in confidence. We will not knowingly disclose to third parties the e-mail addresses, personal information or attributable contents of e-mail sent to us unless we are required by law to do so, or we believe that the nature of the message in question may be illegal, or you explicitly grant us permission to do so, or you tacitly grant us permission to do so under terms stated elsewhere in this document. E-mail sent to you by Knowledge Box Central, LLC is deemed to be sent under the same conditions. By sending us e-mail, you agree that all information sent to you by Knowledge Box Central, LLC is confidential, and may not be disclosed to third parties without our express written permission. Knowledge Box Central, LLC reserves the right to disclose unattributed e-mail contents or edited portions thereof as we see fit.

Ordering
Ordering can be done through our website, email or by phone.  Orders will be processed and shipped as soon as possible.  Some orders on printed materials may take up to 14 days for delivery.  Printed materials are shipped from our order fulfillment facility.
Payment, Pricing & Promotions
Payments made through our website are processed through our payment processor which is Pay Pal Payments Pro for Visa, Mastercard, American Express and Discover card, a Pay Pal account is not required for this option.  PayPal account holders may choose the PayPal Payment method.  We believe this to be a very secure processor and have used it without problems since 2006.
Viewing Orders
By creating a log in account within our Website you will be able to track and review orders.  You will automatically receive email notification when orders are placed through our website. If you make a phone order we will manually notify you via email of your order information.

Updating Account Information
By logging in to your KBC online account you can update your personal information.

         

Refund Policy

If you are dissatisfied with your printed product for any reason please contact us and we will arrange for the return of it and your refund. Refunds usually post back to your account within 3 to 5 days.  You will be required to pay the shipping for the return of the product to our distribution center.

Our goal is your complete satisfaction with your purchasing and support experience at Knowledge Box Central.  Even if a product is not to your liking we still want you to appreciate our service.